Return Policy & Camp Refund

Product Returns & Refunds:

We hope that you are in love with your purchase, but if you are not happy with your items, we accept returns of new merchandise within 14 days of purchase. Your return must be postmarked within 14 days of receiving your purchase. New merchandise is eligible for a full refund.  Return shipping charges are at the customer’s expense, unless the incorrect item is shipped or the item shipped is damaged. We encourage you to hang on to your tracking number for your return, as this can help us provide a specific estimate for when you can expect your refund to be processed.  Original shipping fees are non-refundable.  

To process a return or exchange, please send an email to: returns@rileyandjoy.com with the item you'd like to return, name on the order and reason for the return. 

Art Camp Refunds:

We hope that your child is able to make it to camp.  However, if you need to cancel your child's registration for art camp, please email returns@rileyandjoy.com with your child's name, session you are canceling and the reason for cancel.  Cancels must be made at least two weeks before the start of camp.  This allows us some time to fill your child's spot.  If your registration is canceled at least two weeks before the start of camp, you will be refunded your tuition, less a $35 registration and supply fee for week long camps and $10 registration and supply fee for day camps.

Bead Bar and Party Refunds:

If you need to cancel your bead bar/party reservation, please email returns@rileyandjoy.com with your event date and the reason for cancel.  Cancels must be made at least two weeks before your scheduled event in order to receive a full refund.  This allows us some time to fill your party spot.  If your reservation is cancelled within two weeks from your party, $50 will be refunded.